paiakhila22

Facilitated partner on-boarding process to integrate them into an organizational reporting program to get the partner reporting benefits • Monitored, Analyzed and reported distributor network trends, including purchases, Consumer Sales and Inventory levels to management • Monitored and audited sales data across various distribution channels, maintaining precise records within Workday and ServiceNow to support HR, IT, and supply chain operations • Provided strategic insights on inventory trends and data quality, optimizing inventory accuracy and supply chain efficiency through targeted remediation efforts. • Assessed the financial exposure for distributor incentive programs, developing strategies to minimize risk and maximize profitability. • Resolved complex data discrepancies across multiple downstream tools, ensuring data accuracy and providing timely solutions to corporate clients. • Led development and delivery of impactful webinars and training programs for Reseller and Retailers in North America & Canada, significantly increasing reporting benefit and partner scores. • Maintained sales data integrity from channel partners through regular audits and revolutionized data validation techniques, streamlining reporting and enhancing data quality.

Orchestrated the end-to-end claims process, ensuring timely submission and resolution, leading to improved vendor relationships • Drove successful recovery of approximately $38 million annually through vendor claims management, maintaining a 95% collection rate, exceeding expectations and contributing 30% to team goals. • Negotiated effectively with vendors to resolve payment disputes, securing favorable settlements and maintaining strong business relationships. • Conducted comprehensive audits to recover the missed funds effectively • Delivered accurate and reliable financial solutions to corporate clients, exceeding expectations and improving satisfaction rates. • Oversaw the full lifecycle of vendor claims, from initiation to payment collection, ensuring timely resolution and compliance with contractual agreements. • Negotiated effectively with vendors to resolve payment disputes, achieving favorable settlements and maintaining strong business relationships. • Utilized accounting software (e.g., QuickBooks, Oracle Cloud) and Microsoft Excel for accurate data entry and financial analysis

Delivered exceptional customer support by effectively communicating product knowledge, troubleshooting technical issues, and resolving complex issues of customers via email, and chat. to enhance satisfaction and foster loyalty • Identified and resolved systemic issues causing frequent escalations, implementing effective solutions across the team • Highly organized and proactive administrative assistant adept at handling multiple projects simultaneously, prioritizing responsibilities, and maintaining efficient workflow in dynamic environments including flexible schedules and extended hours • Developed and delivered training to 50+ team members on effective escalation handling, boostingoverall team performance by 80% • Conducted comprehensive monthly audits of over 100+ employee chat interactions, identifying areas of communication clarity and service standard adherence • Developed a comprehensive Excel-based performance tracking system, implementing data validation rules to ensure data accuracy • Analyzed escalation data to identify trends and root causes, leading to the development of preventative measures • Mentored and led team members, cultivating a guest-first culture and driving operational excellence