FRONT OFFICE ASSOCIATE

Job Description

Key Responsibilities & Duties

·         Guest Services: Welcoming guests warmly, managing check-ins/check-outs, and handling special requests.

·         Reservations & Billing: Handling phone/online bookings, processing payments, and updating guest folios.

·         Communication Hub: Operating the Property Management System (PMS), answering calls, and acting as the main link between guests and departments (housekeeping/maintenance).

·         Concierge Duties: Providing information on hotel facilities, local attractions, and, in some cases, managing luggage or transport.

·         Safety & Compliance: Verifying guest IDs (passport/Aadhaar) for security and adhering to hotel policies.

Required Skills and Qualifications

·         Education:  Degree/ Degree in Hotel Management is highly preferred.

·         Experience: 0-2 years, with previous experience as a trainee or in customer service advantageous.

·         Skills: Excellent communication (English and local language), interpersonal skills, computer proficiency (MS Office), and ability to handle high-pressure situations.

·         Attributes: Well-groomed, polite, and customer-centric.

Physical Requirements

·         Must be able to stand for long periods, as the job involves continuous desk duty and walking around the lobby.