Customer Care Executive

Job Description

Job Summary:

Bharath Auto Cars Pvt. Ltd. is looking for a Customer Care Executive to handle customer interactions related to vehicle service. The role focuses on ensuring excellent customer satisfaction by coordinating service appointments, resolving customer concerns, and maintaining strong relationships with customers.

Key Responsibilities

• Handle inbound and outbound calls related to vehicle service and repairs
• Schedule service appointments and follow up with customers
• Update customers on service status, costs, and delivery timelines
• Address customer complaints and ensure timely resolution
• Maintain accurate customer records and service history
• Coordinate with service advisors and workshop teams
• Collect customer feedback and support service quality improvement
• Ensure a positive customer experience at every touchpoint

Eligibility & Requirements:

• Any graduate
• Good communication skills
• Basic computer knowledge
• Ability to work in a fast-paced environment

What We Offer:

• Attractive salary package
• Performance-based incentives
• Career growth opportunities in the automobile industry
• Professional and supportive work environment